Westerlind offers free USPS shipping on all domestic (USA) orders over $149 and is committed to delivering your purchase(s) as quickly as possible. All orders are shipped on business days in the United States (Monday–Friday) excluding major holidays. All shipments have a processing time of 24–72 hours if the merchandise is in stock.
TRACKING YOUR ORDER
Westerlind will send you the tracking number for your shipment, as provided by the shipping carrier, when your order is processed for shipment. Please allow at least 12 hours for the USPS website to update before seeking a tracking report. Once an order ships from Westerlind, tracking is expressly the customer’s responsibility. We do not track packages nor do we have access to any additional information regarding a parcel’s location other than the USPS tracking number you are provided within your shipment confirmation email.
Westerlind offers a flat rate fee of $29.99 for USPS Priority International shipping of uninsured packages and a flat rate fee of $50 for insured packages. Please note that all orders using Priority International USPS mail will NOT have tracking numbers. Westerlind is not responsible for lost or stolen packages. Once the package leaves the Westerlind studio all responsibility for that package is held by the United States Post Office. If you opted for insurance and need to file a claim for a lost or stolen package, please do so here.
Westerlind reserves the right to decline any order. Each order will be reviewed before shipment and the cancellation of an order may be made as a result of requested shipping destination, previous customer history, and any inconsistency related to the provided billing and shipping address. If your order is declined, we will credit your account within 24–48 hours.
RETURN, REPAIR & EXCHANGE
Westerlind will accept returns and exchanges within 14 days of a purchase. Email firstname.lastname@example.org. with the dimensions, weight, shipping address for the return packages.
- EXCHANGES: Westerlind will provide a return label free of charge for all orders qualifying for free domestic shipping. A single corresponding size related exchange will be shipped free of charge on domestic orders only.
- RETURNS: Westerlind will accept the return of unused goods within 14 days of a purchase (online only). Mail the package back to Westerlind Attn: Returns 29 Spring St, New York, NY 10012. USPS Priority mail with tracking is recommended.
- SALE ITEMS: All sale items are final sale. Sale items are not eligible for our free-of-charge returns or exchange policy.
- BACK-ORDER/PRE-ORDER: Back-ordered or pre-ordered items will be shipped to you as soon as they become available. Items ordered together may not always be shipped together. Noted expected ship date may vary. You will be personally notified by a Westerlind representative for delays exceeding one week.
Any questions regarding your shipment may be e-mailed to email@example.com. Please include the order number in the subject of your email.
QUALITY OF MANUFACTURING
We uphold a high standard of quality control for all of our products and we guarantee our merchandise to be free of manufacturing defects. In the event that you receive a defective item, we will honor a refund or exchange for that item within two weeks (14 days).
All returns for repairs must first be authorized by Westerlind by submitting a request for a RA “Return Authorization” number to Westerlind via firstname.lastname@example.org. A representative will respond within 24–48 hours with the appropriate RA number and necessary shipping directions.